Terms of Service & Cancellation Policy

These Terms of Service and Cancellation/Reschedule Policy (“Terms”) are an agreement between you and ICFC LLC, a Delaware limited liability company doing business as Wayne Dexa (“we,” “us,” “our”). They govern your use of this website (dexabodycomposition.com, the “Site”), your booking of appointments, and the DEXA scanning services we provide at our facility (the “Services”). By checking the acceptance box during booking, scheduling an appointment, or using the Site, you agree to these Terms. If you do not agree, please do not book an appointment or use the Site. The version of these Terms in effect when you book governs that appointment.

Wayne Dexa is a direct-access DEXA scanning practice operated by ICFC LLC, located at 295 Old Eagle School Road, Suite 2, Wayne, Pennsylvania 19087. You can reach us at dexabodycomposition@gmail.com.

We provide dual-energy X-ray absorptiometry (DEXA) scanning, including body composition and bone mineral density scans, together with a report of your results. The Services are elective, direct-pay screening services. They are informational in nature and are not a comprehensive medical examination or a substitute for care from your own physicians.

Under Pennsylvania law, every DEXA scan requires an order from a licensed physician. You do not need an outside referral to book with us. Our physicians review the information you provide and, where clinically appropriate, provide the order for your scan. Your booking is a request for Services; a scan is performed only if one of our physicians has issued an order for it. If our physicians determine a scan is not appropriate for you, we will cancel your appointment at no charge and refund any amounts you prepaid.

The Services are not emergency services. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Please do not use the Site, email, text, or our booking tools for urgent medical matters. Those channels are not monitored continuously. The physician order and result review for your scan are a limited engagement for the purpose of the scan only; they do not create an ongoing care relationship, and you remain responsible for maintaining care with your own physicians.

The Services are available to adults 18 years of age or older. DEXA scans use a low dose of ionizing radiation. Please do not book or attend a scan if you are pregnant or believe you may be pregnant. You will complete a screening form and consent form at your appointment, and you agree to provide accurate and complete information during booking and screening. We may decline or discontinue a scan at any time if our physicians or staff determine it would be clinically inappropriate or unsafe, if a physician order has not been issued, or if required forms are not completed; in that case you will not be charged and any prepaid amounts will be refunded.

Appointments are booked through our scheduling provider on this Site. Payment in full is required to book; by booking, you authorize us and our payment processor to charge your payment method for the full scan fee at the time of booking.

Each scan is a flat $250, collected in full at booking. Wayne Dexa is a direct-pay practice: we do not participate in, bill, or accept payment from any insurance plan or government health program, we do not submit claims on your behalf, and we do not provide superbills or claim documentation for insurance reimbursement. An itemized receipt is available on request. Payment for the Services is solely your responsibility. Prices may change at any time; changes apply prospectively and do not affect appointments already booked.

[ATTORNEY REVIEW] No payment is collected when you join the waitlist. The cancellation, reschedule, and no-show refund terms in this section and in Section 7 apply only to a booked appointment for which payment has already been collected.

We hold your appointment time exclusively for you. For the purposes of this section, a business day is Monday through Friday, excluding federal holidays. A cancellation is made “more than 1 business day before” your appointment if we receive it by the end of the second business day before the day of your appointment. So for a Tuesday appointment, we must receive it by the end of the day on the preceding Friday. Monday is only 1 business day before, and Saturday and Sunday are not business days. For a Monday appointment, we must receive it by the end of the day on the preceding Thursday, because the preceding Friday is only 1 business day before. A request received after that point is made 1 business day or less before your appointment.

You may cancel or reschedule using the links in your booking confirmation email or by emailing us; the time we receive your request determines which refund tier applies. Your first two reschedules are free and are not subject to the refund schedule above, whenever you make them. A third or later change is treated as a cancellation and a new booking: if you make it more than 1 business day before your appointment, you receive a $240 refund and are welcome to book a new appointment; if you make it 1 business day or less before your appointment, you receive a $200 refund. Refunds due under this policy are issued promptly to your original payment method. If we need to cancel or reschedule your appointment (for example, due to equipment service, staffing, or severe weather), we will offer you the next available times, and you will receive a full $250 refund, with nothing retained, if you prefer not to rebook.

Fees for Services that have been performed are non-refundable. If a scan cannot be completed for technical or clinical reasons attributable to us, we will either re-perform the scan at no additional charge or refund what you paid for it, at your election. Amounts retained under the cancellation policy in Section 7 are non-refundable. Refunds are issued to your original payment method.

Your scan is reviewed by our physicians, and you will receive a written report of your results. Results are provided for informational and screening purposes. You are responsible for reviewing your results and sharing them with your own physicians. DEXA is a focused, limited study and is not designed to detect most medical conditions; if our reviewing physicians observe something they believe warrants follow-up, we will notify you and recommend follow-up with your own physician. Measurements can vary between devices and facilities, so trend comparisons are most reliable between scans performed on the same equipment.

We treat the personal and health information you provide with care and maintain safeguards designed to protect it, and we protect the confidentiality of your medical information in accordance with applicable law. You may request copies of your scan report by contacting us at the email address below.

By booking, you consent to receive transactional communications about your appointments (confirmations, reminders, schedule changes, and results notifications) at the email address and phone number you provide. If you provide a mobile number, you consent to receive appointment-related text messages; message and data rates may apply, and you can reply STOP to opt out. Opting out of messages does not cancel an appointment. Please do not send detailed health information through unencrypted email or text.

Content on this Site is provided for general informational purposes only. It is not medical advice and is not a substitute for professional medical advice, diagnosis, or treatment. The Site and its contents are owned by or licensed to ICFC LLC; “Wayne Dexa” and associated logos are trademarks of ICFC LLC. You may use the Site for personal, non-commercial purposes and agree not to misuse it, including scraping or systematically extracting data, interfering with its operation, attempting unauthorized access, or booking with false information or by automated means. Scheduling and payment are provided through third-party services, whose own terms and privacy policies also apply to your use of them; links to third-party sites are provided for convenience and are not endorsements. The Site is provided “as is,” and we do not warrant that it will be uninterrupted, error-free, or secure.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles. Any action arising out of these Terms or the Site must be brought in the state courts located in Chester County, Pennsylvania, or the United States District Court for the Eastern District of Pennsylvania.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date, and changes apply prospectively. The version in effect when you book an appointment governs that appointment.